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Social Security Administration Data for National 800 Number Average Speed to Answer

Data.gov Program Management Office Data.gov Program Management Office

created Sep 21, 2011

updated Jun 06, 2012

Description

This data file provides information at the national level by month for federal fiscal years 2009 onwards for average speed to answer for calls to the National 800 Number Network.

Activity
Community Rating
Current value: 0.0 out of 5
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Current value: out of 5
Raters
0
Visits
309
Downloads
237
Comments
0
Contributors
0
Meta
Category
Social Insurance and Human Services
Permissions
Public
Tags
Speed to Answer, 800 Number, Social Security Administration, Telephone Service, SSA
Licensing and Attribution
Data Provided By
Social Security Administration
Source Link
(none)
Dataset Summary
Agency
Social Security Administration
Date Released
09/08/2011
Date Updated
09/08/2011
Time Period
Fiscal years 2009, 2010 and 2011
Frequency
Ongoing
High Value Dataset
Y
Suggested by Public
N
Dataset Information
Data.gov Data Category Type
Raw Data Catalog
Specialized Data Category Designation
Other
Unique ID
5168
Extended Type
Raw Data
Dataset Coverage
Unit of Analysis
Average speed to answer rates for calls to the National 800 Number.
Geographic Coverage
United States and territories
Data Description
Collection Mode
Data provided by the vendor that supports the National 800 Number.
Data Collection Instrument
http://www.socialsecurity.gov/open/data/800-Number-Network.html
Data Dictionary
http://www.socialsecurity.gov/open/data/800-Number-Network.html
Data Quality
Data Quality Certification
Yes
Privacy and Confidentiality
Yes
Applicable Information Quality Guideline Designation
Social Security Administration

About

Data.gov Program Management Office Data.gov Program Management Office

created Sep 21, 2011

updated Jun 06, 2012

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Description

This data file provides information at the national level by month for federal fiscal years 2009 onwards for average speed to answer for calls to the National 800 Number Network.

Activity
Community Rating
Current value: 0.0 out of 5
Your Rating
Current value: out of 5
Raters
0
Visits
309
Downloads
237
Comments
0
Contributors
0
Meta
Category
Social Insurance and Human Services
Permissions
Public
Tags
Speed to Answer, 800 Number, Social Security Administration, Telephone Service, SSA
Licensing and Attribution
Data Provided By
Social Security Administration
Source Link
(none)
Dataset Summary
Agency
Social Security Administration
Date Released
09/08/2011
Date Updated
09/08/2011
Time Period
Fiscal years 2009, 2010 and 2011
Frequency
Ongoing
High Value Dataset
Y
Suggested by Public
N
Dataset Information
Data.gov Data Category Type
Raw Data Catalog
Specialized Data Category Designation
Other
Unique ID
5168
Extended Type
Raw Data
Dataset Coverage
Unit of Analysis
Average speed to answer rates for calls to the National 800 Number.
Geographic Coverage
United States and territories
Data Description
Collection Mode
Data provided by the vendor that supports the National 800 Number.
Data Collection Instrument
http://www.socialsecurity.gov/open/data/800-Number-Network.html
Data Dictionary
http://www.socialsecurity.gov/open/data/800-Number-Network.html
Data Quality
Data Quality Certification
Yes
Privacy and Confidentiality
Yes
Applicable Information Quality Guideline Designation
Social Security Administration

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